Frequently Asked Questions
Often not. Host scanners look for a handful of known signatures and report files, not causes. In the case on this page the scanner reported infected files every month for six months and never removed the backdoor, because the backdoor did not use the pattern it looks for. A green dashboard is not evidence.
Because a site with an active backdoor rebuilds the infection on every page load. We removed the same file twice on a client site and it came back in under a minute. Cleaning a live machine the attacker still controls is a subscription to the same problem. A rebuild on a clean install ends it.
Usually through an old administrator account with a reused password, an unpatched plugin, or a previous provider's login that was never revoked. The diagnosis includes the timeline and the account list, so you know which door it was and can close it.
Yes, once the junk is gone and the site is verified clean. Removing the injected URLs from the index and requesting a review through Search Console is part of the rebuild. Rankings recover over weeks, not days; we say so up front.
No. Everything on this page is done remotely with hosting access. We are in Weston, Florida, and the case described is a Broward business, but the work is the same anywhere.
That is common when a previous provider set everything up. The first step is recovering the hosting account in your name, which is usually a domain-ownership process with the host. We walk you through it; we do not ask for your passwords.